It’s a well-known fact that gathering and sorting through metrics is important for in-house legal departments. And know where else it’s known? Every single other business unit, which are all fighting for limited data-gathering resources within an organization.
“It’s no longer enough to say, ‘What we do is really special,’” said JoAnne Wakeford, chief client officer of Nextlaw In-House Solutions. “You want to make sure your unique story is known. Reporting on that clearly and effectively is important.”
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